First impressions matter, which is why we rigorously train all our Front of House employees to deliver the best service with the widest of smiles.
Trained in everything that comes between the first ‘hello’ and the final ‘goodbye’
From the moment guests first make contact with a hotel and its staff, they expect great service that is people-oriented. For this reason, all our Front of House team members are trained in what language to use, the art of customer care, and how to handle complaints by the OZO Academy.
Sub Service Subtitle
Our fully-trained team includes
- Receptionists
- Concierges
- Porters
- Reservation Officer
